AFTER-SALES SERVICE & WARRANTY POLICY

1. Within 1 Month of Purchase — Free Repairs

If your watch develops a genuine mechanical or quality-related issue within one month of purchase, we will cover the necessary repair or servicing costs in full, at no charge to you.

Please contact us as soon as possible if you experience any issues with your watch so we can assess the situation and discuss the appropriate solution.

2. Within 3 Months of Purchase — Repairs at Cost

If your watch requires repair or servicing due to a genuine mechanical issue within three months of purchase, we can arrange the necessary work at the actual cost of the repair or servicing.

We do not add any profit margin or service markup to these costs. You will only be charged the actual amount payable for the repair or servicing.

Please contact us before arranging any repairs independently so we can discuss the available options with you.

3. After 3 Months of Purchase — Standard Repair Charges

After the first three months of purchase, repairs and servicing are charged at our standard rates. The cost will depend on the type of work required, the condition of the watch, and any parts or materials needed.

We are happy to discuss the estimated cost with you before proceeding with any repair or servicing work.

4. Exclusions

Our after-sales repair support does not cover issues caused by:

• Accidental damage, impact, misuse, or mishandling.
• Water or moisture ingress, particularly where the watch is not specified as water-resistant or its water resistance has not been confirmed.
• Normal wear and tear, cosmetic deterioration, scratches, or ageing consistent with a pre-owned or vintage watch.
• Improper adjustment, maintenance, or repair carried out by the customer or a third party after purchase.
• Other external factors unrelated to a genuine mechanical or quality-related issue.

As our watches are pre-owned or vintage, their condition, accuracy, and performance may vary depending on their age, design, and previous use. Unless expressly stated otherwise in the individual listing, water resistance should not be assumed.

Each issue will be assessed individually to determine whether it falls within the scope of this policy.

5. How to Request After-Sales Support

If you experience an issue with your watch, please contact us with a description of the problem and, where possible, photos or a video showing the issue.

Please contact us before arranging any independent repairs or servicing. We will discuss the issue with you and advise on the next steps and any applicable costs.

6. Your Consumer Rights

This policy does not limit or exclude any rights or remedies you may have under applicable New Zealand consumer law, including the Consumer Guarantees Act 1993 where applicable.