Shipping policy

Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once shipped, you will receive a confirmation email with tracking details.

Free Shipping – New Zealand
We offer free standard shipping within New Zealand.
Estimated delivery time is 2–5 business days after dispatch. Rural deliveries may take slightly longer.

International Shipping
International shipping rates and delivery times are calculated at checkout. Delivery times typically range from 7–21 business days, depending on destination and customs processing.

Customs & Duties
For international orders, customers are responsible for any customs duties, taxes, or import fees charged by their country.

Shipping Delays
Delivery times are estimates only. We are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or incorrect address details provided at checkout.

Lost or Damaged Items
If your order is lost or arrives damaged, please contact us within 7 days of delivery, and we will assist you.

Contact
If you have any questions about shipping, please contact us at x.and.a.watches@outlook.com